At 8:00 a.m., she was already standing in front of the branch of Heritage Trust of the South on a side street in downtown Atlanta.
The place was exactly as she remembered from her childhood visits—an old stone building that seemed anchored in the past, far from the impression of the modern glass and steel banks where Quacy kept his money.
Inside, the atmosphere was quiet. There were only two tellers and a customer service desk. The smell of old paper and dust dominated the room.
Zelica took a number. She was the only customer.
She was called to the customer service desk manned by a young man in a white shirt. His name tag read: Kofi.
“Good morning, ma’am. How can I help you?”
Kofi was polite, though his eyes showed a bit of confusion seeing Zelica’s somewhat disheveled appearance.
“Good morning,” Zelica said. Her voice was hoarse. “I’d like to check the balance, but the card is very old. I’ve also forgotten the PIN.”